Frequently Asked Questions about Switching to Smart Locks
A smart lock allows for easy and secure accommodation management without direct contact with guests. Key benefits include automatic code generation, enhanced security, and a better user experience for guests.
Yes, smart locks use advanced security protocols that prevent unauthorized access. Additionally, they reduce the risk of lost or duplicated keys.
We always provide a mechanical backup solution, such as a spare key or the option to power the lock with an external power source. Locks powered by batteries detect low battery voltage and notify the administrator through the app in advance, so the batteries can be replaced in time.
The guest receives a unique code via email or SMS before arrival. The code is valid only for the duration of the stay and is automatically deleted from the system after the guest’s departure.
All smart locks require an internet connection, but the method of providing the connection depends on the type of system. Our traditional access control devices use a 4G mobile network for connectivity, while other systems may require a local Wi-Fi or LAN network.
Yes, Easypin allows for automatic sending of access codes to guests upon booking confirmation. This connection is made through channel managers, which are software tools for managing reservations from multiple platforms (e.g., Booking.com, Airbnb, and others). The channel manager acts as an intermediary, synchronizing bookings and automatically sending access codes to guests, so you don’t have to send each code manually.
The prices of smart locks vary depending on the model and features. For a customized offer based on your accommodation, please contact us.
Most smart locks require minimal maintenance, primarily battery replacements and occasional functionality checks.
To automate the sending of access codes to guests, a subscription to the Easypin system – Easypin Receptor – is required. This service is paid, but it allows for easy and hassle-free access management and integration with booking platforms.
All built-in electronic locks and access control systems can be used without connecting to Easypin Receptor. However, in this case, the code will not be automatically updated with each new reservation. Codes can be changed manually, but this is a time-consuming and stressful task that can lead to many mistakes, so we do not recommend this approach!
Most models can be installed without significant alterations to the door. Some smart locks are designed to fit onto existing cylindrical locks, allowing for a quick and easy replacement.
Yes, Easypin allows for access logging and sends notifications to the property owner or manager. When a guest first enters using their code, the system automatically notifies the manager of the guest’s arrival, allowing them to officially check in the guest.
The host can remotely reset or resend the code. Electronic locks allow remote access, enabling the host to open the door via the app even if they are not in close proximity to the accommodation.
Yes, most smart locks are designed to be installed on existing locks without major modifications to the door. It is important to check compatibility with your doors and lock.
When choosing the right time to install smart locks, it is important to consider the type of installation that best suits your property. Devices required for the smooth operation of the system can be connected wirelessly or through wired installations.
Wired Installation: Installation is recommended for properties in the construction or renovation phase. At this stage, creating a wired installation is easier and involves less interference with the building’s structure, allowing for an integrated and permanent solution.
Wireless Installation:
For existing properties where additional installation might impact the appearance, wireless installation is the ideal choice. With wireless installation, additional installation is only required to connect the communication devices (Gateway) to LAN, Wi-Fi, and the power network.
At our company, we understand that only functioning systems benefit our users and ensure a worry-free stay for your guests. That’s why our team is always ready to address any issues as quickly as possible and ensure the system operates smoothly.
An electric lock or latch is installed into the door frame and requires a wired connection to the control unit. The installation of an electric lock does not provide high security, as the door is only latched, not fully locked. Electric locks are suitable and recommended only for rooms inside the property that can be accessed solely through the main entrance.
A smart lock is easily installed on the lock cylinder, on the interior side of the door. It allows for full locking and unlocking of the door, offering significantly higher security. The connection to the control unit is wireless. It operates using rechargeable batteries, which last 3 to 4 months without recharging.
Easypin allows the use of master access codes that employees can use to unlock all doors. Master codes can be set with or without time restrictions.
We chose to use a PIN access code because, despite the modernity and widespread use of smartphones, not everyone uses them. The user must download an app on their phone, and sometimes problems can arise right from the first step. In the Easypin system, the code is easily sent to the guest via email. Upon arrival, the guest enters the access code on the keypad installed at the entrance and enters the apartment.