How Self Check-In Facilitates the Daily Work of Accommodation Providers

Today’s guests are increasingly connected, tech-savvy, and looking for fast and efficient solutions. As accommodation providers, we need to adapt to these changes and provide a modern, convenient, and hassle-free check-in experience for our guests.

In the past, the check-in process at accommodations could be time-consuming and potentially stressful for both guests and hosts. Long queues at the reception, tedious administrative tasks, and potential misunderstandings could lead to a poor check-in experience and influence the guest’s initial impression of our property. However, with the advent of self check-in, all of this has changed. Through the use of advanced technology and automated systems, accommodation providers have the opportunity to transfer tasks to technology, optimizing and simplifying our daily operations.

In this blog, we will explore the various ways in which self check-in facilitates the daily work of accommodation providers. We will discover the advantages this modern service brings and learn best practices for its effective implementation in our properties.

What is Self Check-In?

Before delving into the details, let’s first clarify what self check-in actually means. It is a process where guests independently check-in to the accommodation without direct interaction with the host or reception staff. Instead, various technological solutions are used, such as automated kiosks, mobile applications, or electronic locks.

Advantages of Self Check-In for Accommodation Providers

Self check-in brings numerous advantages and benefits for both accommodation providers and guests:

Save Time and Effort

While check-ins and check-outs are relatively quick, they still require a lot of attention and time, especially when receiving consecutive reservations. It is not only time-consuming to physically travel to the property but communication leading up to the moment can also become complicated. Dealing with guest turnovers, especially with early check-ins or late check-outs, can disrupt your entire workday. By providing self check-in options, guests will be less anxious about arriving at the rental on time, allowing you to focus on other important tasks.

Effortless Management of Multiple Properties

One of the significant advantages of self check-in is the effortless management of multiple properties. With this innovative approach, accommodation providers can efficiently handle multiple properties simultaneously, without the need for physical presence at each guest’s arrival. Self check-in allows guests to independently access the property and check-in, while you can remotely monitor and manage check-ins through technological solutions. This provides greater flexibility and optimization of time and resources in managing multiple properties.

Enhanced Guest Satisfaction

Modern guests appreciate the convenience and speed that self check-in brings. This solution allows them to check-in peacefully and independently after a long journey or tiring day. As a result, it leads to higher guest satisfaction levels and positive reviews.

Technological Solutions for Self Check-In

Automated Kiosks

Automated kiosks are one of the technological solutions for self check-in. Guests use a touch screen to enter their information, check room availability, and receive a key card or access code for their room.

Mobile Applications

Mobile applications have become a popular solution for self check-in. Guests simply download the app onto their smartphones, register, and check-in to the accommodation. The app can also offer additional functionalities such as property information, service ordering options, or communication with the provider.

Electronic Key Storage Lockers

Electronic key storage lockers are an innovative technological solution that enables secure storage and issuance of keys to guests during self check-in. These advanced lockers facilitate easy retrieval and return of keys through the use of unique codes received by guests via mobile apps or email. This ensures a convenient and reliable guest check-in process while streamlining the work of accommodation providers. This is an alternative for those who cannot replace the existing lock with a smart lock.

Use of Electronic Keys and Smart Locks

The Easypin smart lock allows guests to easily access their rental apartment using a unique code, eliminating the need for physical keys or key exchanges. This not only saves time and hassle for the guest and the property manager, but also increases security as the code can be changed for each new booking.

The Key Role of Communication with Guests

The key role of communication with guests remains crucial even in the case of self check-in. Although there is no direct physical interaction during check-in, it is important for accommodation providers to establish clear and effective communication with their guests.

Clear instructions for self check-in are of paramount importance as they enable guests to independently complete the check-in process smoothly. When preparing instructions for self check-in, consider the following steps:

1. Prior Communication: Provide guests with necessary information about the self check-in process before their arrival. This may include details about the location and access to the property, usage of electronic keys or access codes, and a contact number for support in case of any issues.
2. Step-by-Step Instructions: Prepare clear instructions that are easy to understand and follow. Outline the steps guests need to take, such as entering an access code, using a smart lock, or retrieving a key from an electronic locker. Include visual illustrations or photos if necessary.
3. Additional Information: In addition to basic instructions, include other important information such as house rules, parking guidelines, Wi-Fi usage, or specific features of the property. This ensures that guests have all the necessary information to feel welcome and comfortable during their stay.

By providing clear instructions for self check-in, you will facilitate a seamless check-in experience for your guests and reduce the possibility of issues or misunderstandings. This creates a positive guest experience and establishes trust between guests and accommodation providers.

In conclusion, self check-in brings significant advantages for accommodation providers, such as time savings, effortless management of multiple properties, and increased guest satisfaction. By leveraging technological solutions and implementing clear communication strategies, accommodation providers can optimize their daily operations and deliver a convenient and modern check-in experience for their guests. Embracing self check-in is a step towards providing exceptional hospitality in a rapidly evolving digital age.